<![CDATA[<body>" Book about improving Customer Service, Customer Retention, Customer Loyalty, customer satisfaction, job satisfaction, employee satisfaction, voice of customer customer, service training and more" This book provides information on how to create a customer-focused organization, improve customer service, retention, loyalty, customer satisfaction, job satisfaction, listening to the customer, service training and more. In a consulting capacity, Laura has worked with numerous organizations and business units to define development needs, develop strategies and tactical plans, design and deliver learning solutions, and evaluate outcomes against objectives. Check out the details below about That's Customer Focus and if you have the time check out The Customer Focus Companion , our Customer Focus Workshops , Free Online Assessment , Articles about Customer Focus and Subscribe to our TCF Community Quarterly Report Our paperback version of the book was recently ranked #43 in Amazon's business book sectio In his past experience Ray has headed the Sales and Service training group for one of Canada?s largest Banks, been training practice leader for the consulting firm Stevenson Kellogg, President of CanTrain Development Corporation and Managing Director of The Training Bank.. Using this 200 page resource, you will be able to develop and implement a detailed action plan for how you will maximize customer focus throughout your entire organization, department or tea I. This book provides a detailed roadmap, clear instructions and useful tools which you can use to create and implement your own customer-focused strategy and implementation pla Understand the financial advantages and consequences associated with implementing a customer focus strategy and build a business case for this strateg Main | Free Articles | Privacy Policy | Terms of Service | Purchase Agreement | The Book | The Series | Companion | Contact Us <a href="http://www.digitalproductsreview.net/go.php?v=tcfcb1" rel="nofollow">Exceptional book about building sharpening and sustaining customer focus</a></body>]]>