<![CDATA[<body>'Three Pillars' is a web based application that will enable you to run your own web based Support Desk, helping you to automate and centralize all your customer support duties, while getting the most out of every minute that you spend interacting with customer The ticket is created in the database and a Ticket ID is returned to the user, so they can come back to the site at any time in the future to check the status of their support reques To add that extra professional touch, you can customize all email templates (including subject and message), plus you can use tokens to personalize messages to customers by dynamically including the recipient's name and Ticket I After trying out several helpdesk systems I stumbled upon "The Three Pillars Helpdesk" and spent the rest of the day changing all my sites over to this system! Visitors can either find the answer to their question in your knowledge base of Frequently Asked Questions, or they can create a new specific support request and receive a ticket to track it's progres Having this in place, and editable from within the admin panel, will save you a ton of time when launching new sites or new products, or even just with day to day support email When you see a common theme appearing in the questions you're being asked, you can create a "Frequently Asked Question", or FAQ, that users will be able to view from the homepage. Database settings, admin passwords, admin category assignment, automatic email notifications and general configuration I created 'Three Pillars' after a long and fruitless search for a cheap and effective web-based help desk solution. I especially like the desktop notifier software that comes with it so I can be notified immediately of an issues as soon as they are submitte <a href="http://www.digitalproductsreview.net/go.php?v=3pillars" rel="nofollow">Three Pillars Help Desk Software - The Support Desk Designed For And By Internet Marketers</a></body>]]>